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Shipping and Handling

Where we offer free standard delivery on all products to UK mainland addresses, this is for week days only and does not include weekend delivery. Deliveries to the Highlands and off shore addresses are available upon request at extra charge. If the goods are returned as ‘Non Warranty’ i.e. you have changed your mind; you will be responsible for the cost of, and safe return of, all items to us within 7 working days from delivery. The Goods should be returned in their original packaging and in an unused and re-saleable condition. Your order for goods is subject to availability. If we are not able to supply the goods to you for any reason after 28 days, we will on request reimburse you for those goods. However, we will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods. When our carriers deliver the goods, they will require you to sign for them. If neither you, nor your representative are able to receive the goods, our carrier will leave a card to advise that they will attempt the delivery again, or requesting you to contact them or visit their nearest depot to collect your order. If they are unable to deliver on the second attempt, you will be charged a further £12.50 for a third and every subsequent attempt. Should this situation arise we will contact you to collect your payment , the couriers will not release the goods until we have confirmed that payment has been received. Items are usually dispatched within 2 working days. We make every effort to deliver goods within the estimated dispatch timescales, however delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. In accordance with the Distance Selling Regulations all orders will be fulfilled within a maximum of 30 days or a full refund will be issued. If you have received any email from us confirming that your goods have been despatched, please let us know by replying to our email if you have not received your order within 3 working days. Deliveries are usually made between 8am and 6pm on weekdays. It is not possible to enquire about a delivery until the following day. Delivery is arranged on your behalf as a courtesy and forms no part of our contract to supply goods within a specified timescale.


Cancellations/Returns

Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the seller. Contracts between businesses are not governed by these regulations. Consumers have the option to change their mind and cancel any order between the time of placing it and 7 working days starting from the day after delivery. Cancellation must be made in writing by recorded delivery post to ben-de-lisi.com, Abacus House, Jubilee Court, Copgrove, HG3 3TB or by email (info@ben- de-lisi.com). To help us process your must include your name, address and order reference number. Once you have cancelled the contract you have a legal "duty of care" to take good care of the goods and return them to us at your expense. In accordance with the Distance Selling Regulations we will refund to you the full amount paid for the goods within 30 days of receipt of the notice of cancellation. We do not offer a collection service, all return postage charges will be the responsibility of the customer.


Receipt of goods

Please check goods thoroughly before signing to say that you have received them in good condition. The delivery driver may try to rush you. Just ignore them and make a simple check for transit damage. This is very important as a claim against the carriers can only be made if the damage has been notified to the driver. Do not amend the signature sheet in any way. The carriers will not accept any subsequent claim for goods signed for as "unchecked". Please note if you declare that you have received your item in good condition, it is difficult to later claim that your goods were in fact damaged in transit. If you do receive goods which on inspection are unacceptably and substantially, damaged, refuse delivery of it. Do not sign for it and contact us immediately on 0333 200 1242, giving a clear reason for refusal. We can then arrange for replacement goods to be sent out to you as soon as we receive and inspect the returned goods. You will not be charged for return unless following our inspection, the goods are found to be undamaged.


Special Orders

Special orders made to customers' specifications are excluded from the cancellation provisions of the Consumer Protection (Distance Selling) Regulations 2000. All of our Ben de Lisi furniture is handmade to order and as such is deemed to be special order.
However,in the event that a special order item is found to be faulty please contact us either by telephone, email or post. We may then offer you an exchange or a monetary refund dependant on the nature of the problem. Original delivery costs will be refunded only if the item is faulty, damaged in transit. Returned parcels remain the responsibility of the customer until safely received by us. The Company does not pay "return" carriage unless an item is faulty.

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